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We always aim to get your orders to you as soon as possible, but due to the circumstances above, we give ourselves a slightly larger window. All orders are fully trackable.
As stated above, our site is proud to run under the PayPal protection scheme, so if any of our orders are delayed, you are entitled to a full money back, no questions asked refund after 40 days from date of purchase. We very rarely rely on this, but it's a nice safety net for all our customers, and ourselves.
Here at OtakuCharms.com, we pride ourselves on offering original, designed by us anime cosplay apparel. We hope this has been reflected in our verified customer reviews, influencer ambassadors, and repeat customer business!
We believe that we have provided you with all the necessary information for you to make a smooth purchase and select the right item in the right size. Please carefully check the product description and our size chart page before placing your order. You are fully protected by the PayPal protection scheme and eligible for a no questions asked refund if the item is proven to be damaged, defective or not as described.
We will just need a few things from you to process your return/refund. Your customer name, your order ID, a photo of the product received and a brief explanation of the issue. Once we have received this information (within 40 days from purchase), we will fully examine the case and within a reasonable window of time, offer either a full refund or a free return shipping label and a replacement.
The buyer is liable for payment of any country import tax/duty, vat, gst at the time of entry into the country of destination. We make every effort to reduce the chance of duties and sales taxes being charged by customs agencies. Our packaging, labelling and documentation are designed accordingly. However, we do not accept any responsibility for any taxes or duties charged. To find out more information about import taxes / duties and vat or gst please contact your local customs office.